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FAQs

Who are we?

Frosted Threads is an online streetwear clothing brand focusing on slow fashion that is sustainable, ethical, unique and timeless. We cherish our customers and strive to be better everyday, but most importantly, give back to the world.

What is your clothing made out of? 

We have all the information right here for you. 

How does the sustainable material feel like? 

You will be so surprised! The quality of the material feels amazing, durable and super soft. 

Do you ship internationally? 

Yes we do! You can order from anywhere. 

Will the package come with a tracking number?

Yes, all orders have a tracking number that we send to you. 

How often do you restock products? 

We don't. When the collection is sold out that's it. All designs are in limited quantity and we don't plan to bring them back at all. It makes it special and unique because there is just few pieces around the world. 

I received a damaged product. What should I do?

Please contact support@frostedthreads.com as soon as you receive the order and we will get in touch with you immediately. 

Can I change my order? 

Please contact support@frostedthreads.com within 4 hours of your order to make changes to your order.

I didn't find the answer that I'm looking for.

No worries, message us on support@frostedthreads.com and we'll get back to you shortly.

 

Customer service

24/7 customer service! If you have any questions we're here for you.

Shipping

5-14 day delivery.

Due to the Global Pandemic shipping times may be delayed up to 3-4 days.