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Shipping & Returns

Shipping

Due to Covid-19 and related lockdowns, shipping windows have been expanded due to delivery delays. We're doing everything we can to ship orders as soon as possible.

We thank you for your patience.

 

HANDLING TIMELINES

WE SHIP WITHIN THE US USING USPS. ALL ORDERS ARE SHIPPED OUT ON WEEKDAYS FROM MONDAY TO FRIDAY. WE TAKE ABOUT 1- 2 BUSINESS  DAYS TO HANDLE FULFILLMENTS. 


INTERNATIONAL ORDERS

YOU ARE RESPONSIBLE FOR ALL IMPORT DUTIES, CUSTOMS FEES, AND TAXES. FROSTED THREADS IS NOT LIABLE FOR ANY ISSUES THAT ARISE DURING  INTERNATIONAL SHIPPING. 

 

    SHIPPING TIMELINES 

     

     

    Time

    Price

    US

    7-14 days

    15$

    EU&UK

    7-14 days  22$

    REST OF THE WORLD 

    10-14 days  30$

     

    FREE SHIPPING OVER $80 US - $130 REST OF THE WORLD 

      Returns

      WE ACCEPT RETURNS UP TO 14 DAYS OF YOU RECEIVING THE ITEMS. TO RETURN YOUR PRODUCT PLEASE CONTACT US AT RETURNS@FROSTEDTHREADS.COM. ALL ITEMS MUST BE UNWORN AND UNDAMAGED. YOU WILL BE RESPONSIBLE FOR PAYING FOR YOUR OWN SHIPPING COSTS FOR RETURNING YOUR ITEM. SHIPPING COSTS ARE NON-REFUNDABLE. 

      YOU CAN ALWAYS CONTACT US FOR ANY OTHER QUESTIONS AT SUPPORT@FROSTEDTHREADS.COM.

       

      DAMAGES AND ISSUES

      PLEASE INSPECT YOUR ORDER UPON RECEPTION AND CONTACT US IMMEDIATELY IF THE ITEM IS DEFECTIVE, DAMAGED OR IF YOU RECEIVE THE WRONG ITEM, SO THAT WE CAN EVALUATE THE ISSUE AND MAKE IT RIGHT. 

       

      Customer service

      24/7 customer service! If you have any questions we're here for you.

      Shipping

      5-14 day delivery.

      Due to the Global Pandemic shipping times may be delayed up to 3-4 days.